Analecta Cyber Company Blog: Hackers compromise computers at Mandarin Oriental hotels in the US and Europe

2015-09-24

Hackers compromise computers at Mandarin Oriental hotels in the US and Europe

Several Mandarin Oriental hotels in the United States and Europe were compromised in early 2015 by hackers. The cyber attackers worked to steal customer financial information via malware that bypassed detection of the antivirus software protecting the hotel’s cyber systems.




The company immediately conducted an investigation that revealed hackers were able to access credit card information from the hotel's payment processing systems.

Hotels in major cities likely hit


The hack may have affected most, if not all Mandarin hotels in the US, including those in Boston, Florida, Las Vegas, Miami, New York, and Washington, D.C, according to reports.

Once the breach was confirmed, a team of forensics experts was contacted to remove the malware. Reports indicated that the personal information of hotel guests was not exposed but an investigation found the hackers were able to access some credit card information. Few other details about the breach are available, including the length of time it lasted and the number of customers affected.

Officials agreed that the malware could not be detected by any antivirus programs and advised hotel guests to monitor their card activity for any suspicious transactions. As an immediate response, the company already upgraded its system’s security and informed the credit card agencies about the incident to mitigate the risk of fraud for its customers.